Fish fishing flies terms and conditions
For orders only we accept all major Credit Card and Debit Card payments via WorldPay. For any orders over the phone we accept bank tranfers, cheques or paypal payments.
We can not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, Fish-fishingflies.co.uk reserves the right to decline orders. All transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to the e-mail address you have provided.
Postage & Delivery: Any fishing fly orders carry £2.10 postage fee, if they contain fly boxes, equipment or vices the P&P is set at a flat rate. All fly boxes, equipment and vices, all of which are sent as large or small parcels, therefore a flat P&P rate applies, £3.89 for all domestic post.
Once your order is picked and packed, you will receive an automated email notification to confirm that your order is complete and is dispatched. We use 1st class Royal Mail for all domestic orders and International Standard service for any overseas orders. Please kindly allow up to 3-5 working days for any UK orders. As per Royal Mail website any delayed orders can take up to 10 working days to be delivered.
The next day postal service is operated via Royal Mail. This does not operate at the weekend. Order on a Monday before 4pm and you will receive on a Tuesday before 1pm. Order on a Saturday before 11am to receive on the Monday before 1pm. There is no Sunday delivery or collection. For any orders required on the Monday they must be placed before 11am Saturday
Returns Policy & Guarantee: All of our products offer a no quible guarantee. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 21 days of receiving your goods. The cancellation period ends on the expiry of the period of 21 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 21 days of receiving your parcel.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Refunds: If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, you may return them and we will give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 21 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Fly Patterns: Please note these are hand made items, so may vary slightly from the pictures on the website, due to natural variations in the materials used for our flies, variations in the dyeing process, and individual tying styles.
Fish-Fishingflies.co.uk is the registered trading name of:
FFT Group Ltd
Tel: 0800 7720354