Terms and Conditions

Fish fishing flies terms and conditions:

Payment:

All major credit/debit card are accepted via our secure and safe payment gate. You can also pay via ‘Buy with ApplePay’.

Order Notes:

Please kindly note that we cannot be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result. Fish-fishingflies.co.uk reserves the right to decline orders. All transactions will be carried out in Sterling. Once you have placed your order, confirmation email will be sent to the email address you have provided.

Postage & packaging:

All domestic fishing flies orders carry £2.89 postage fee. All international flies order carry £4.45 postage fee.

Any orders containing our fly boxes, equipment, certain fly tying materials or vices, the P&P is set at a flat rate of £5.59 as a small or medium parcel for all domestic post. Any international order containing larger items cost from £6.65.

Processing times & delivery:

Once your order is picked and packed, you will receive an automated email notification to confirm that your order is complete and is dispatched.

For all domestic orders, we use Royal Mail as a main delivery service provider. International orders are shipped either via Evri or Royal Mail service. Please kindly allow up to 3-5 working days for any UK orders from the receipt of ‘Your order is ready’ email. As per Royal Mail website, any delayed orders can take up to 10 working days to be delivered.

Returns Policy & Guarantee:

All of our products offer a no quibble guarantee. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 21 days of receiving your goods. The cancellation period ends on the expiry of the period of 21 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us in writing at sales@fish-fishingflies.co.uk and then return your products unopened within 21 days of receiving your parcel.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Refunds:

If you are not satisfied with the goods and inform us within 7 days of your receipt of the goods, you may return them and we will give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 21 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Fly Patterns:

Please note these are hand made items, so may vary slightly from the pictures on the website, due to natural variations in the materials used for our flies, variations in the dyeing process, and individual tying styles.

Trading Information:

Fish-Fishingflies.co.uk

Fish Fishing Flies

Tel: 0800 7720354